Service terms

Your free trial

Your 30-day trial starts when you confirm your email. No payment card is required. The trial does not turn into a paid subscription automatically.

Pricing after the trial is $30 per device per month for 1–4 devices, $25 for 5–14, and $20 for 15+ devices. Your quote uses the device count you select at signup, with the same tier rate for every device. Online signup accepts up to 1,000 devices. Phone service and cellular backup are separate.

Connecting your computers

You must be authorized to enroll the business computers you connect. Installation requires administrator approval on each computer. Keep your private dashboard link and setup files within your business.

The installed software reports device inventory, operating system, performance, alerts, patch status, and available security measurements. Your dashboard distinguishes measured results from information that has not been collected.

Automated support

Fovela staff, phone support, and technicians are AI. Support requests and permitted remote actions are recorded. Routine work is limited by the service’s safety controls. Changes with business impact require approval from an authorized person in your business.

A saved request or connected computer does not mean a repair has finished. Check the results and status in your dashboard. An offline computer must reconnect before remote work can proceed.

Requested link texts

Texting public links from phone support is being prepared and is not available yet. When available, you can ask for a website, trial, setup, terms, or privacy link during a call. We confirm the destination number and ask permission for that one message. Permission for future contact is a separate choice.

These texts are optional and are sent only when requested. Message and data rates may apply. Reply STOP to opt out, START to resume, or HELP for contact information. Stopping texts does not cancel your computer service. You can use the website or call (618) 228-1609 instead.

After the trial

We email you before the trial ends and when it ends. If payment has not been arranged, new installations, new AI support requests, and routine patch work pause. Existing device monitoring remains in place. Online payment will appear in your dashboard when available.

To stop service or request removal of your workspace, email support@fovela.io from your account email. Removing the software from a computer stops its monitoring.

Questions and data

Read the privacy policy and setup guide. Send service questions to support@fovela.io.